Shipping Policy

Beronika Keres ("we" and "us") is the operator of (https://www.beronikakeres.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and refund the rest. We reserve the right to cancel and refund an order for any reason (i.e., shipping not available to your address).

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns & Cancellations

We do not accept returns or exchanges. Order cancellations are available within the first 24 hours during processing. Orders cannot be cancelled once they have shipped.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments within Canada are in transit for approximately 2 - 7 days.

4.2 Transit time Internationally

Generally, orders shipped outside of Canada are in transit for 4 - 22 days. This varies depending on your location and the courier.

4.3 Dispatch Time

Orders are usually dispatched within 3 business days of payment of order

We operate on Monday - Friday during standard business hours, except on national holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Beronika Keres will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

For Standard Shipping: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

For Lettermail: Tracking is not available for lettermail shipping.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. We are not responsible for damages during transit or if parcel is lost.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Beronika Keres encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Beronika Keres at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier. There is no insurance for lettermail items.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service

For all customer service enquiries, please email us at immortalwoodsbook@gmail.com